Elfstone Silver & Gold in Mashpee, MA Closed now

Reviews about Elfstone Silver & Gold

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  August 10, 2019, by Julie Flanagan
  Horrible experience even though Andrew came highly recommended. The only time he was nice was during our initial meeting. Other than that, worst customer service and experience, EVER! I brought in 3 stones, mother's diamond and grandmother's ruby (100 years old), to be made into a new ring for my engagement ring. After countless excuses, ranging from sickness to "blowing the ring up in casting", I finally received the ring 8 weeks later, and $ 700 more than estimated!! The ring was absolutely beautiful, but after 3 weeks, one of the rubies fell out and I lost it! When I called Andrew, he could barely get an apology out and better yet, when I came to pick up the corrected ring, he quickly pushed me out of the store, no apology! His female co-worker was just as rude, on the phone and in person! At one point during my whole 3 month experience, Andrew told me to "relax". Who tells their customer to relax as they are spending thousands of dollars! Outrageous! Ended up at Guertin's jewelers in Sandwich for my wedding band!! What a difference! They will have my business from here on in.